How to use ChatGPT to create personalized chatbots and improve customer experience

OpenAI launches revolutionary feature to customize ChatGPT to your liking.

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What is ChatGPT?

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ChatGPT is an AI technology developed by OpenAI. It is an advanced text generation model that uses learning based on pre-trained models to respond to user queries in a conversational manner. ChatGPT is able to understand context and generate relevant and natural responses.

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ChatGPT Plus and Enterprise subscribers can create their own chatbot. © OpenAI

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OpenAI lets you create your own version of GPTs

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During OpenAI DevDay, the firm announced an exciting new feature: GPT chatbot customization. These tailor-made versions aim to support various objectives, from learning the rules of board games to creating sticker designs.

It is now easy to create your GPT without any coding skills, for personal or professional use.

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How to personalize your GPTs?

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OpenAI simplifies the creation of a personalized GPT: simply communicate with the bot to define its directives. Users can enrich the AI ​​with specific documents, and select its capabilities such as web search or image generation.

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Custom GPT Examples

• GPT – Starry Tales: To tell tailor-made stories.
• GPT – Sous Chef: A culinary assistant according to your tastes.
• Creative Writing Coach: To improve your creative writing skills.

The GPT Sous Chef can transform your culinary desires into recipes. © OpenAI/BDM Montage

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A GPT Store for distribution and monetization

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OpenAI announces the upcoming arrival of a GPT Store, a platform bringing together user creations. Manufacturers will be able to share their personalized GPTs and potentially generate revenue based on the use of their models.

The GPT Store will centralize user creations. The launch is planned for early 2024.

This initiative opens the door to deep customization of ChatGPT, making each instance unique to its users, while fostering creativity and innovation within the OpenAI community.

The benefits of using personalized chatbots for e-commerce

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Using personalized chatbots in the context of e-commerce has many advantages:

1. 24/7 Availability: Chatbots can be available to answer user questions at any time, improving customer experience and reducing wait time.

1. Instant response: Chatbots can provide instant answers to common questions, allowing users to quickly get the information they need.

1. Personalized assistance: Using learning based on pre-trained models, chatbots can understand context and provide personalized responses based on each user's specific needs.

1. Automation of repetitive tasks: Chatbots can automate tasks like taking orders, handling returns, and follow-up requests, allowing customer service agents to focus on more complex tasks.

1. Overall Improved Customer Experience: By providing instant and personalized assistance, chatbots help improve the overall customer experience, which can result in increased sales and customer satisfaction.

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In conclusion, using ChatGPT to create personalized chatbots offers many opportunities to improve customer experience in e-commerce. By following the steps outlined in this article, businesses can leverage this advanced technology to provide instant, personalized support to their customers, resulting in increased sales and customer satisfaction.